Delivery takes approx. 3-5 business days for U.S. orders. We cannot ship to APO/FPO/DPO destinations.
HOW DO I PLACE AN ORDER?
Browse available items, select your sizes and colors, and continue to CHECKOUT when you're ready to purchase. If you haven't created your free account, enter your contact and shipping information, select a payment option, and your items will soon be on their way to you, free of charge for All 2021 Fundraiser Collection items.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept several methods of payments: American Express, Discover, JCB, MasterCard and Visa, Apple Pay, Google Pay, PayPal, Amazon Pay, Venmo, and our store gift cards.
CAN I PAY IN MY LOCAL CURRENCY?
At this time, purchases can only be made in USD. at this time. Other currencies will be added when we are able to accept international orders.
I’M HAVING ISSUES PURCHASING. WHAT DO I DO?
Occasionally a payments processor might be temporarily unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds, or the wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please contact us for additional assistance.
WHY IS THERE A $1 CHARGE ON MY CREDIT CARD STATEMENT?
When you update payment or shipping information on your account, you may see a pending transaction of $1 appear on your credit card statement. This is a temporary authorization hold to verify your payment method that will be reversed automatically, typically within 5-7 business days.
CAN I CANCEL MY ORDER?
Orders can be canceled when you log into your account in most cases, with a few exceptions in special cases. If you are unable to cancel your order, please call our customer support department at (866) 346-5576 8:00 a.m. to 8:00 p.m. 7 days a week, or by email or Contact form 24 hours a day. If we are unavailable, we will always reply ASAP.
DO YOU ACCEPT RETURNS?
We want you to be happy with your purchase, which is why we accept returns on new, undamaged items that are in the same condition as when shipped. For more information, please view our Purchases and Returns Policy.
HOW MUCH DOES SHIPPING COST?
The cost of USPS Priority shipping to the continental United States is free for all Fundraiser purchases. All other items ship for an additional price that is quoted at checkout, however, may incur additional charges for purchases of multiple items or heavy items.
HOW DO I MAKE A RETURN?
You have 3 days to request a return from the date you received the item(s). To initiate a return, follow the instruction included in your order confirmation email, or you can find them on our FAQ page.
Item(s) must include the return label and packing slip provided by us. Please note, returns will not be processed without an authorized return label.
Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for footwear), and all original packaging included.
Item(s) must be shipped to us within 3 days of receiving your return label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, less any priority processing fee paid and any applicable taxes, by issuing you store credit to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
Make sure to only include the item(s) to be returned in your shipping box.
WHEN WILL I RECEIVE MY ORDER?
It takes 3-5 business days for orders to be delivered to U.S. locations. We cannot ship to APO/FPO/DPO destinations.
I PLACED AN ORDER BUT DIDN’T RECEIVE A CONFIRMATION EMAIL
From your store account, locate your contact information or the order confirmation and make sure your email address is correct. If it is not, please correct it and contact us immediately so we can update the order with minimal delay in your shipment.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Please note that we might be unable to change a shipping address once the order has been placed, but please contact us IMMEDIATELY so that we can attempt a correction with minimal inconvenience.
I NEVER RECEIVED MY ORDER. WHAT DO I DO?
From your Store Account, check the Orders section to make sure your order was shipped. If it was, check the tracking number to see where the order is currently located.
If the tracking number update is unsuccessful, or you still have not received your order, we will assist you in filing a missing package investigation with the USPS on your behalf (if shipped with that courier). A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements. Approved expedited claims may result in a store credit to be used towards another purchase to allow you to replace your lost item(s) as quickly as possible.
We reserve the right to deny any claim or request for the refund in connection with a pattern of fraudulent user behavior that we determine in our sole and reasonable discretion should result in the suspension or termination of such user’s account.
IS SALES TAX CHARGED?
Sales tax is only included on the purchase price for Indiana, North Carolina, and Ohio (OH beginning 2022) at the required amount.
Please Note: if you have any additional questions or concerns, you can call us at (866) 346-5576, 8:00 a.m. to 8:00 p.m., 7 days a week. You can also contact us 24/7 by sending an email to Support@InnovationPla.net, or by submitting a message from our CONTACT page.